Returns and Cancellations
If you want to cancel your order for any reason, you can do so for most products at no charge until the order ships from either the manufacturer or our warehouse. Please contact us promptly. Your order is only considered canceled once you receive a cancellation confirmation email.
Please note that products from the following manufacturers incur a higher restocking fee, or cannot be cancelled or returned at all. All tubs and specialty items are non-cancelable and/or non-returnable. (In the unlikely event that they arrive damaged or defective, see our guidelines below.)
|Zadro||20%||Kimball & Young||35%|
If your order already shipped and it is returnable, we must be contacted within 14 days of delivery to begin the returns process. NYHomeDecor.com does not charge a return fee, but returns may incur a restocking fee (please see the table) , due to manufacturer charges, plus original and return shipping costs. We can only accept returns if we receive it back in resalable condition, i.e. the product box was unopened, and the product and original protective packaging remain fully intact. Products must be shipped backed to us, traceable and insured, similar to the way we shipped them to you. We cannot be held responsible for any damage or loss along the way.
Damages, Defects, and Order Errors
So that we can give you a free replacement in the event that your order arrives with damage, the following guidelines must be followed. These guidelines apply equally regardless of who is present at the time of delivery:
Large items (e.g. tubs, vanities, large sinks, one piece toilets, etc.) that ship via LTL curbside freight must be inspected in the presence of the delivery driver. If you see any damage or missing parts, refuse the shipment and/or note the damage on delivery receipt. Notify us immediately. If the delivery driver does not allow you to inspect it, make sure to note “Subject to Inspection” on the delivery receipt, and inspect it promptly once he or she leaves. Unfortunately, if you sign that you received the delivery in good order, without this notation, we can no longer offer any refunds or free replacements.
If you see any damage or missing parts, we must be notified within 24 hours of delivery. Please provide us with digital photos and keep the original boxes and all protective packaging material. We will guide you on how to proceed.
- Smaller items(e.g. small sinks, faucets, accessories, etc.) are delivered via ground shipment and do not require a signature upon delivery. Inspect these for damage and missing parts promptly. We must be notified of any issues within 24 hours of delivery. Please provide us with digital photos and keep the original boxes and all protective packaging material. We will guide you on how to proceed.
If the product you receive is not what you ordered, we must be notified within 30 days of delivery. Please make sure that the product box remains unopened and the product is fully intact. We will guide you on how to proceed. Note that we cannot be held responsible for color variations that occur due to computer screen settings and resolutions, or similar technicalities.
If your product arrives without any visible damage but does not function properly, it may be due to a defect on the manufacturer’s end, which is covered under the manufacturer’s warranty. Our customer service team will be glad to help you through the warranty process, but we do not offer our own warranty for manufacturer defects.
Please note that under any circumstances, we are not responsible to compensate for plumbing expenditures, or any other costs or losses beyond the cost of the product and shipping. Similarly, we cannot be held responsible if the product you ordered does not meet your required specs or local building code. Please do your due diligence in advance.
Products that have been installed cannot be returned to nyhomedecor.com under any circumstances.
There are some orders, particularly of smaller products, that do not require a signature upon delivery. nyhomedecor.com will always notify you when your order has shipped and provide you with tracking information. Please remain up to date on your order’s progress and retrieve it promptly upon delivery.
If you cannot find an item that was recorded as delivered, please notify us promptly within 24 hours. Most likely, there was a misunderstanding or misplacement by your spouse, housekeeper, neighbor, etc. We’ll work to help you get to the bottom of it.
Unfortunately, however, we cannot issue any refunds or replacements for an order that the delivery company recorded as delivered, even if it was lost or stolen after delivery. If you would like a signature to be required upon delivery, kindly request that at the time you place your order.
Disclaimer: In the event that an order cannot be processed as noted on the website, such as due to a pricing error, nyhomedecor.com reserves the right to cancel the order and issue a full refund to customer.